Compliant Redressal Mechanism
Client’s queries /
complaints may arise due to lack of understanding or a deficiency of service
experienced by clients. Deficiency of service may include lack of explanation,
clarifications, understanding which escalates into shortfalls in the expected
delivery standards, either due to inadequacy of facilities available or through
the attitude of staff towards client.
1. We are committed to resolving all grievances or complaints from clients within the timelines as specified by SEBI.
In case of any grievance/ complaint against us, as a first
step, the client shall contact support team through mobile/Whatsapp or email,
details given below
Email : support@wealthhut.in
Call/ Whatsapp : 7676134282
With
regard to physical complaints, investors may send their complaints to below mentioned address:
NO 3, 3rd Floor, 1st Cross,
Vinayaka
Nagar, Near Water Tank,
D Group Layout Arch, Andrahalli Main Road,
Vn
Post, BANGALORE, KARNATAKA, 560091
We shall Endeavour to resolve the grievance/ complaint in 10 days and in case of delay, shall keep him informed of the progress.
In case, the client is not satisfied with our response, the client may follow any or all of the below options available for registering the complaint with the Regulator/ Arbitrator.
2.
i. SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) (https://scores.sebi.gov.in)
Two level review for complaint/grievance against Research Analyst:
· First review done by designated body (RAASB)
· Second review done by SEBI
ii. Email to designated email ID of RAASB
3.
If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051