Compliant Redressal Mechanism
Client’s
queries/complaints may arise due to a lack of understanding or a deficiency of
service experienced by clients. Deficiency of service may include a lack of
explanation, clarification, or understanding, which escalates into shortfalls
in the expected delivery standards, either due to inadequacy of facilities
available or through the attitude of staff towards the client.
1. We are committed to resolving all grievances or complaints from clients within the timelines as specified by SEBI. In case of any grievance/ complaint against us, as a first step, the client shall contact the support team through mobile/WhatsApp or email, details given below
Email
: support@wealthhut.in
Call/ Whatsapp : 7676134282
With
regard to physical complaints, investors may send their complaints
to below mentioned address:
NO 3, 3rd Floor, 1st Cross,
Vinayaka Nagar, Near Water Tank,
D Group Layout Arch, Andrahalli Main Road,
Vn Post, BANGALORE, KARNATAKA, 560091
We
shall endeavour to resolve the grievance/ complaint in 10 days, and in case of
delay, shall keep him informed of the progress.
In
case the client is not satisfied with our response, the client may follow any
or all of the following options available for registering the complaint with the
Regulator/ Arbitrator.
2. i. SCORES
2.0 (a web-based centralized grievance redressal system of SEBI for
facilitating effective grievance redressal in a time-bound manner)
(https://scores.sebi.gov.in)
Two-level review for complaint/grievance against Research Analyst:
· First review done by designated body (RAASB)
· Second review done by SEBI
ii. Email to the designated email ID of RAASB
3. If
the Investor is not satisfied with the resolution provided by the Market
Participants, then the Investor has the option to file the complaint/ grievance
on SMARTODR platform for its resolution through online conciliation or
arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051